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Legal

Privacy Policy

Effective Date: 1 January 2025  ·  Last Updated: 17 March 2026

Shreeaarrna Fine Jewellery (“Shreeaarrna”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or purchasing from us, you agree to the practices described in this policy.

1. Information We Collect

  • Personal Identification Information: When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, and delivery address.
  • Payment Information: We collect payment details necessary to process your transactions. Card numbers and UPI details are processed through PCI-DSS compliant payment gateways and are never stored on our servers.
  • Browsing Data: We collect information about how you interact with our website, including pages visited, products viewed, device type, browser type, IP address, and referring URLs.
  • Communications: If you contact us by email, phone, or chat, we retain records of those communications to improve our service.

2. How We Use Your Information

  • To process and fulfil your orders, including order confirmations, shipping updates, and invoices.
  • To personalise your shopping experience and recommend products relevant to your preferences.
  • To send transactional communications and, where you have opted in, promotional communications about offers, new collections, and events.
  • To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal activities.
  • To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019.
  • To improve our website, products, and services through analytics and customer feedback.

3. Sharing of Information

  • We do not sell, trade, or rent your personal information to third parties.
  • We share your data with trusted service providers who assist in operating our website and business (e.g., payment processors, logistics partners, cloud hosting providers). These parties are contractually obligated to handle your data securely and only for the purposes we specify.
  • We may disclose your information if required by law, court order, or government authority.
  • In the event of a business merger, acquisition, or restructuring, your information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to enhance your experience on our website.
  • Essential cookies are required for core website functionality such as shopping cart management and login sessions.
  • Analytics cookies (e.g., Google Analytics) help us understand how visitors interact with our site so we can improve it.
  • Marketing cookies may be used to serve you relevant advertisements on third-party platforms such as Google and Meta.
  • You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Retention

  • We retain your personal data for as long as your account is active or as needed to provide our services.
  • Order records are retained for a minimum of seven years as required under Indian tax and accounting regulations.
  • You may request deletion of your account and associated personal data at any time, subject to legal retention obligations.

6. Data Security

  • We implement industry-standard technical and organisational security measures including SSL/TLS encryption, firewalls, and access controls.
  • Payment processing is handled exclusively by PCI-DSS certified third-party gateways.
  • While we take every precaution, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for your Shreeaarrna account.

7. Your Rights

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete personal data.
  • Right to Deletion: You may request deletion of your personal data, subject to legal obligations.
  • Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw it at any time by clicking 'Unsubscribe' or contacting us.
  • To exercise any of these rights, contact us at privacy@shreeaarrna.com.

8. Third-Party Links

  • Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

  • Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised effective date.

11. Contact Us

  • If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
  • Shreeaarrna Fine Jewellery 3rd Floor, 8-2-603/M/2, Road No 10, Mithila Nagar, Banjara Hills, Hyderabad, TS – 500034 Email: shreeaarrna1@gmail.com Phone: +91 91823 80745